Support

Last updated: May 19, 2026

We're here to help. The fastest way to reach the Mahd team is by email — most requests get a reply within one business day.

What to include in your message

To help us resolve your issue quickly, please include:

• A short description of the problem or question
• Your device model and OS version (e.g., iPhone 14, iOS 18.2)
• App version (Settings → About in Mahd)
• Screenshot if the issue is visual
• The email address you use to sign in (if relevant)

Common topics

Account & sign-in

Password reset, changing your email, switching between guest mode and a full account, or merging data — email us and we'll walk you through it.

Child profiles & data

Mahd supports up to 5 child profiles. If a profile is missing data after restoring on a new device, sign in with the same account and pull to refresh on the Today screen. If data still seems missing, contact support.

Milestones, growth, and vaccinations

Mahd's milestone checklists follow CDC and AAP guidance; the vaccination schedule follows the Saudi Ministry of Health calendar. The app is an informational tool — always consult your pediatrician for medical decisions.

Languages

Mahd is fully bilingual (English / Arabic) with right-to-left support. Switch from Settings → Language. The change applies immediately.

Notifications

If you're not receiving milestone or vaccination reminders, check that notifications are enabled for Mahd in your device settings, and that the reminder toggle in Settings → Notifications is on.

Privacy and account deletion

For privacy questions or to delete your account, see:

• Privacy Policy
• Account Deletion
• Terms of Service
• Community Guidelines

Reporting a bug or suggesting a feature

We read every message. Send bug reports and feature ideas to [email protected] with the subject line Bug or Feature request.